Do you have any questions?
Shipment
Information on costs, deadlines and shipment tracking.
Shipping costs and times vary depending on the destination. You can find detailed information about shipping costs and times in our shipping policy .
Yes, we ship to various international destinations. Check our shipping policy to find out the countries we ship to.
Once your order has shipped, you will receive an email with tracking information.
Returns
Information about our return policy and how to return an item.
You can return an item within 20 calendar days of receiving the product. See our return policy for more details.
To return an item, log in to your account at account.nakswear.com , select the product you wish to return and follow the instructions.
Once we receive and inspect the returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 15 calendar days.
Products
Characteristics and uses of our sports products.
Naks offers high-quality sportswear with unique features such as maximum coverage, chlorine resistance, breathability, moisture management, compression, bi-elasticity, perfect fit, softness, UV protection, and resistance to oil and sun cream.
Yes, our products are designed to be versatile and are perfectly suited for use in tennis and gym activities.
Our paddle tennis garments offer maximum coverage, resistance to chlorine, breathability, moisture control, compression, bi-elasticity, perfect fit, softness, UV protection and resistance to oil and sun cream.
Payments
Information about payment methods and transaction security.
We accept credit and debit cards, PayPal, and other popular payment methods.
Yes, we use security and encryption protocols to protect your data and transactions.
account and orders
Information on how to create an account and manage your orders.
You can create an account by clicking "Sign Up" at the top of our website and following the instructions.
If you wish to change or cancel your order, please contact our customer service as soon as possible.
Customer Support
How to contact our team and opening hours.
You can contact our customer service team by sending an email to info@nakswear.com .
Our customer service team is available from Monday to Friday, from 9:00 a.m. to 6:00 p.m. (local time in Spain).
Sizing and fit
Information on how to choose the right size and fit of our products.
Check our size guide on the product page for information on how to measure and choose the right size.
Naks products have a standard fit, but we recommend that you consult our size guide to ensure you choose the right size.
Product Care
Recommendations on how to wash and care for your Naks products.
To maintain the quality and durability of your Naks products, we recommend that you follow the care instructions on the product label. Machine wash cold and line dry is generally recommended.
Promotions and discounts
Information about special offers and how to stay informed.
Yes, we offer special promotions and discounts from time to time. We recommend you subscribe to our newsletter and follow us on social networks to keep up to date with the latest offers and news.
General information
Data about our location and physical store plans.
Our headquarters are located at Carrer de Josep Tarradellas 19, BJ-2, 08195 Sant Cugat del Vallès, Barcelona, Spain.
Currently, Naks is a brand sold exclusively online. However, we are working on opening physical stores in the future.
Any other question?
Contact us directly and we'll get back to you as soon as possible.